To excel in the global competitive work environment, you need to upgrade your skills which will enable you to meet the increased demands of the current corporate world. This CERTIFICATION program by IIPE will cover the work issues in the new emerging reality, to identify opportunities, set goals, meet challenges, take on leadership initiatives and communicate effectively with internal and external customers.
This CERTIFICATION awarded by IIPE will give you an edge to stand out, accelerate your career and business goals, and maintain a competitive edge in the marketplace in almost any industry.
Requirements for Entry:
It is available to all students, of all academic/industry backgrounds.
Course Content:
Telephone Etiquette
Customer Service Management
Effective Complaint Handling Process