Managers must be equipped to deal with unsatisfactory performance confidently. This course examines a range of practical tools, skills and techniques, designed to help managers carry out positive employee performance management, as well as options for addressing culpable and non-culpable performance issues. Participants will learn about the performance management cycle, how to assess performance and how to conduct a performance interview.
Topics include:
- Identifying performance issues
- Providing effective feedback
- Conducting a performance interview
- Distinguishing between culpable and non-culpable behavior
- Using a performance management mapping tool