Supervisors and managers are expected to know the foundations and practices of the labor relations regime in the public service. This course examines the dynamics of modern labor relations from dispute resolution to joint problem-solving. Participants will study, from both the employer and union perspectives, the implications of an approach based on collaboration and partnership.
Topics include:
- Management rights and limitations
- Collective agreements
- Performance management
- Elements of negotiation and mediation
- The grievance process